Delivery Information
Please see the current methods available for shipping within the UK:
- Standard UK Shipping (2-3 Working Days)
- Upgraded Next Day Shipping (1 Working Day)
For next day shipping, please ensure that you have placed your order BEFORE 15:00 PM, or your order will be dispatched the next working day. Any orders placed after 15:00 PM on a Thursday should expect delivery the following Monday. Please note that the delivery time estimates are in working days.
Returns Policy
You can return most items within 30 days of receipt for a refund, or exchange for an alternative item. Under the UK distance selling regulations, you have 30 working days (From the day after you receive your goods) to cancel the contract for your order with us. In this case, we will issue you with a full refund once you return the entire order to us at your cost, if you have already received it or we have shipped it to you.
Items must be returned to us unopened and in their original condition. All goods will be inspected on return and any item in an unsuitable condition will be disposed of.
We strongly recommend that returns are sent by Royal Mail 2nd Class Recorded. Coloured Contacts accepts no responsibility or liability for returns lost in transit, it is your responsibility to ensure arrival. P&P costs back to the warehouse are the responsibility of the customer, but when we post your first exchange back to you there is no delivery charge. Subsequent exchanges may have a P&P charge. Delivery charges are non-refundable unless you are returning a damaged product.
If you've received a free/reduced gift with your order and subsequently return an item(s) which entitled you to the offer then you must also return the free/reduced gift. If you wish to keep the free gift you will be charged the current or remaining RRP.
In the rare event of faulty/damaged item(s) you can return them back to us within 30 days of delivery. You are entitled to a replacement product, a product of equal value or a refund. You will be refunded the postage if returning a faulty/damaged product.
Cancellations Policy
We are more than happy to cancel orders which have not yet been dispatched for a full refund. If an order has been labelled and is being prepared for dispatch then we may also be unable to cancel it. If you realise you've made an error when placing your order and wish to amend or cancel it, please contact our customer services team immediately.